Visit our "Plan Your Visit" page, for more information before arriving at YouTube Theater.
FAQS - PLAN YOUR VISIT
We comply with Los Angeles County Covid-19 Related guidelines and requirements. Masks are strongly recommended, but not required, while attending events at YouTube Theater. Attendees will not be required to provide a negative COVID test verification or vaccine verification prior to entering YouTube Theater. For the protection of yourself and others, please stay home if you feel unwell.
KNOW BEFORE YOU GO
- Ticketmaster ticket (via the Ticketmaster app or Ticketmaster.com on your mobile device). Click here to learn more about how to access SafeTix in English and Espanol.
- We strongly recommend using the digital wallet app or your phone to store the ticket before arriving at YouTube Theater.
- ParkWhiz Digital Parking Pass on your mobile device.
Yes, your ticket can be transferred in the Ticketmaster app or on Ticketmaster.com.
No, all tickets for events at YouTube Theater are mobile-only.
No, all ticket sales are final.
Due to event needs and operations on the property, Entry 10 Box Office across from Lots E and F will be used for non-event day operations on March 1 - 2 and 8 - 9, 2023.
Box Office by Ticketmaster, located at Entry 7, is open during non-event days on Wednesday through Friday from 11 AM to 5 PM for all event ticket sales. Due to scheduled stadium events, the Box Office will be closed during non-event hours on the upcoming dates: March 3 and 10, 2023.
On event days, the YouTube Theater Box Office opens 3 hours prior to the event start for event day ticket assistance. Hours may vary based on event needs.
You will need your ticket barcode, available in the Ticketmaster app or through Ticketmaster.com. We strongly recommend using the digital wallet app or your phone to store the ticket before arriving at YouTube Theater.
YouTube Theater and Hollywood Park are dedicated to providing the highest quality of accessible and inclusive services for all guests. We welcome every guest of all abilities to utilize our services. Please see an overview of our services below:
Mobility:
- Wheelchair Escorting Service
- Priority Elevator Access
- Accessible Seating
Sensory:
- Sensory Room
- Sensory Toolkits
Hearing:
- Assistive Listening Devices
- Interpreting
Vision:
- Alternate Format Materials
Yes! Children under the age of 3 do not need a ticket if they will be seated on the lap of their parent or guardian. For the safety of all guests, strollers are not permitted. All guests three (3) years of age and older must have a ticket.
We offer a quiet space for parents or guardians with children and a Mother’s Room for breastfeeding moms. Please check in at our Guest Services desk located on the Plaza level for access to the rooms.
Outside food or beverages are not permitted inside YouTube Theater except one 20 oz. factory sealed plastic water bottle per person.
Yes, one 20 oz. factory sealed bottle per person is permitted. We also allow empty refillable plastic bottles that can be filled at the Hydration Stations.
Yes drinks and snacks will be available to purchase at the East and West bars on the Orchestra, Plaza and Balcony levels.
Utilize public transportation, rideshare services or carpool to conserve greenhouse gas emissions.
Dispose of plastic and aluminum beverage containers in the recycling bins located throughout YouTube Theater and Hollywood Park.
Hydration stations can be found at the following locations:
- Orchestra Level: In hallway for Boxes B4-B6, Across from family restrooms in hallway for Boxes B1-B3. Restroom hallway in the club
- Plaza Level: Across from men’s restrooms
- Balcony Level: Near hallway to Sections 305/306, In front of men’s restrooms near the East Elevator
In an effort to provide a more secure and safe environment, the following bag policy will be in effect for all events at YouTube Theater.
Bags must NOT exceed 11 inches x 14 inches. Any bags larger than this will not be allowed into the venue. All bags are subject to be searched. The YouTube Theater bag policy is subject to change per event.
PARKING INFORMATION
YouTube Theater has multiple Parking Zones throughout the site. A Zone Parking map that can be viewed here. Depending on the event YouTube Theater may open all parking zones or certain parking zones specific to that event. For specific arrival information please refer to the navigational instructions included on your pre-purchased parking pass and any applicable event communications. For the most up-to-date navigation, YouTube Theater recommends utilizing Waze for event day navigation.
Please click here for an overall parking zone map. Please be advised that during YouTube Theater events, parking will be located within the Purple and Pink Zone.
- Red Zone
Pre-paid parking for events will vary on an event by event basis. Please note, event day pay-upon-entry parking rates will be higher at the parking gates. YouTube Theater parking does not accept cash payments for parking fees.
Please click here
Yes, you will be guaranteed a parking space within the parking zone.
No, you cannot reserve a parking space, but you are guaranteed a space within the parking zone where you purchased parking.
Drop Off: Guests using rideshare services can be dropped off in Lot P. Lot P must be accessed via Century Boulevard and Yukon Avenue. Drivers will turn into Lot P off of Yukon Avenue.
Pickup: The designated pickup is located in Lot P. Lot P must be accessed via Century Boulevard and Yukon Avenue. Drivers will turn into Lot P off of Yukon Avenue.
- After purchase, you should receive an email from “help@parkwhiz.com” with your parking pass and other applicable information.
- Your parking pass is assigned to the designated Parking Zone for your event.
- A zone parking pass allows you admittance into a parking lot within the parking zone.
- Read all information within your parking pass for the most up-to-date rules and regulations for parking at YouTube Theater and Hollywood Park.
- Please have parking passes displayed on your mobile device and ready to be shown upon arrival at YouTube Theater and Hollywood Park parking zone/lot entry.
- Upon entry into the parking gates, parking staff will scan the parking pass barcode to confirm validity of the parking pass.
- If you shared your parking pass with a friend or acquaintance, the first parking pass scanned will be allowed entry into the parking lots; any other duplicate pass will be turned away.
- It is imperative that you follow navigational information for the parking zone you have been assigned, as parking passes have specific gate assignments. For example, a green zone parking pass cannot access the orange zone parking gate.
Parking Zones will typically open between 2 to 4 hours prior to the event. Please refer to your event parking pass for the event specific parking hours.
All parking lots within YouTube Theater will close one hour after the end of the event.
- All parking zones have ADA parking stalls within each parking lot available on a first-come first-serve basis.
- Vehicles parked in ADA parking stalls must follow all regulations as specified within the California Vehicle Code. Vehicles parking in an ADA parking stall must display a valid ADA Placard and must possess a valid parking pass.
- Vehicles not abiding by the posted regulations are subject to tow at the owner's expense.
- If you have questions about ADA accommodations before you arrive, please email guestservices@hollywoodparkca.com or on event days you can text HWPK to 69050 and a YouTube Theater Guest Experience representative will respond to your message.
- For ADA Drop off and Pick Up, please use the Orange Parking Zone entry and follow staff directions.
No, additionally there is no event parking permitted in any residential neighborhoods through the City of Inglewood.
YouTube Theater recommends arriving with ample time prior to event start time. An email will be sent to ticket buyers before the event with parking lot, doors and event start times.
No, tailgating is not allowed at YouTube Theater.
ADDITIONAL INFORMATION
SoFi Stadium, YouTube Theater, American Airlines Plaza, Lake Park and Hollywood Park (collectively, the “Venues” and each, a “Venue”) are dedicated to providing a safe, comfortable, and enjoyable entertainment experience for everyone as family-friendly destinations.
This Guest Code of Conduct (“Code of Conduct”) is designed to ensure everyone at the Venues can enjoy themselves free from distraction or interruption. Everyone is strongly encouraged to respect others and practice courtesy and etiquette by adhering to this Code of Conduct.
- Respect each other as well as each Venue Team Member.
- Refrain from unruly, disruptive, or illegal behavior. Verbally or physically harassing any person is strictly prohibited.
- Refrain from use of foul or abusive language or obscene gestures.
- Wear appropriate clothing at all times, free of obscene, offensive or inflammatory messages.
- Refrain from interfering with the progress of the game or event, including throwing objects or liquids onto the field or event stage/area.
- No fan is allowed onto the field of play or event stage/area. Violators will be removed and are subject to arrest.
- Dispose of waste and trash in the labeled and provided trash receptacles.
- Destroying, drawing on or defacing (including with stickers) any Venue or others’ property is strictly prohibited.
- Consume alcoholic beverages only in permitted areas in a responsible manner. Glass containers of any type are strictly prohibited.
- The Venues are drug-free and smoke-free environments. The use of drugs (including marijuana), other illegal substances and/or smoking (including vaporizers, e-cigarettes and smokeless tobacco) is strictly prohibited.
- Follow instruction of law enforcement, as well as each Venue Team Member at all times.
- Certain portions of the Venues can only be accessed by persons with tickets, passes and/or credentials. All guests are expected to present and maintain tickets, passes or credentials for entry and while in the Venues, and other event or parking areas. Guests are required to show tickets when requested by law enforcement or any Venue Team Member, including to verify their seat locations.
- Bicycles must be safely secured or parked only in approved bike valet areas. All unsecured bicycles may be removed.
Please click here and fill out your information to report a lost item.
For the comfort and safety of all guests, the following list of hazardous or potentially disruptive items are prohibited at the Venues:
- Air horns, amplified music and loudspeakers (except during tailgating in the designated tailgate parking lots), bullhorns, or other artificial noisemakers
- Animals (except ADA service animals or in public areas)
- Backpacks or bags that do not comply with the Clear Bag Policy if in effect for the event
- Balloons
- Balls of any type, frisbees or similar throwable items (except outside SoFi Stadium, YouTube Theater, and other event spaces)
- Banners or signs larger than 3 feet x 5 feet. Please adhere to the following guidelines pertaining to banners and signs:
- Signs must be event-related and in good taste as determined by Venue Management
- Signs cannot be commercial, obscene, offensive or political in nature
- Signs may not be affixed or hung anywhere within the Venues
- Signs may not be displayed in a manner that either obstructs the views of other fans, scoreboards, digital or other screens, stages or advertising signage
- Signs must be made of a paper or lightweight cloth-like material
- Signs cannot utilize wood, metal, PVC (hard plastic) or similar types of materials for support or carrying poles
- Signage cannot be battery operated or contain lights
- Signage not permitted within any Venue will be disposed of by Venue Management or security, unless the guest wishes to return it to their vehicle
- All signs are subject to final approval by Venue Management
- Brooms, sticks, rods
- Cameras (including with detachable lenses) and video-recording devices that are professional-grade (that is, have detachable lenses greater than 6 inches)
- Coal
- Computers, laptops, and tablets (except as required for ADA usage)
- Drones, remote-controlled unmanned aerial vehicles or other similar motorized vehicles/devices (including remote-control toys)
- Drugs (including marijuana) or other illegal substances/paraphernalia and/or smoking (including vaporizers, e-cigarettes and smokeless tobacco)
- Firearms, knives or weapons of any type (tasers, nunchaku, pepper spray, mace, expandable batons, etc.)
- Fireworks or other incendiary devices
- Glass containers of any type
- Hard or soft-sided coolers (except outside SoFi Stadium, YouTube Theater, and other event spaces)
- Inflatables
- Lawn chairs or rigid-framed seating devices (except as required for ADA usage or in tailgating lots)
- Laser pointers
- Masks (except within SoFi Stadium’s seating bowl and throughout YouTube Theater, or outside SoFi Stadium, YouTube Theater, and other event spaces). All costume pieces cannot conceal identity and are subject to security screening.
- Motorcycle and bicycle helmets (except outside SoFi Stadium, YouTube Theater, and other event spaces)
- Obscene, offensive, and inflammatory clothing
- Outside food and beverages, including alcohol. Exceptions are:
- Medically required food and/or beverages in sealed containers;
- Factory-sealed water bottles that are 20 oz. or less (1 per person); and
- Clear, non-metal or soft sided empty reusable water bottles.
More details on food and beverage offerings are available at SoFi Stadium.
- Seat cushions with pockets, metal, and other hard materials
- Selfie sticks, hand-held extension poles for cameras or other electronic devices
- Skateboards, scooters, razors, hoverboards, or any wheeled footwear (including shoes with built-in wheels)
- Stickers
- Strollers (except outside SoFi Stadium, YouTube Theater, and other event spaces)
- Tents (except in connection with an approved game or event by Venue Management)
- Umbrellas (except outside SoFi Stadium, YouTube Theater, and other event spaces)
- Wagons, including stroller wagons (except outside SoFi Stadium, YouTube Theater, and other event spaces)
Please check the applicable event’s “Know Before You Go” web page, social media posts and/or email outreach or other notifications for additional prohibited items for such event. Guests are encouraged to leave prohibited items at home or in their car. All items are subject to search prior to entry and the Venues reserve the right to adjust entry policies at their sole discretion without any prior notice.
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Failure to adhere to this Code of Conduct could result in ejection without refund, loss of ticket privileges for future games/events, possible civil action for recovery of damages or losses, and/or possible arrest and prosecution. Any ejected or banned guest attempting to reenter could also be subject to loss of ticket privileges for future games/events and/or possible arrest and prosecution.
Guests are encouraged to report any issues or concerns to the nearest Venue Team Member, by text or phone call to (424) 541-9222. Guests needing further assistance or directions should also ask the nearest Venue Team Member.
Please click here to contact us.
YouTube Theater Guest Code of Conduct Policy
SoFi Stadium, YouTube Theater, American Airlines Plaza, Lake Park and Hollywood Park (collectively, the “Venues” and each, a “Venue”) are dedicated to providing a safe, comfortable, and enjoyable entertainment experience for everyone as family-friendly destinations.
This Guest Code of Conduct (“Code of Conduct”) is designed to ensure everyone at the Venues can enjoy themselves free from distraction or interruption. Everyone is strongly encouraged to respect others and practice courtesy and etiquette by adhering to this Code of Conduct.
- Respect each other as well as each Venue Team Member.
- Refrain from unruly, disruptive, or illegal behavior. Verbally or physically harassing any person is strictly prohibited.
- Refrain from use of foul or abusive language or obscene gestures.
- Wear appropriate clothing at all times, free of obscene, offensive or inflammatory messages.
- Refrain from interfering with the progress of the game or event, including throwing objects or liquids onto the field or event stage/area.
- No fan is allowed onto the field of play or event stage/area. Violators will be removed and are subject to arrest.
- Dispose of waste and trash in the labeled and provided trash receptacles.
- Destroying, drawing on or defacing (including with stickers) any Venue or others’ property is strictly prohibited.
- Consume alcoholic beverages only in permitted areas in a responsible manner. Glass containers of any type are strictly prohibited.
- The Venues are drug-free and smoke-free environments. The use of drugs (including marijuana), other illegal substances and/or smoking (including vaporizers, e-cigarettes and smokeless tobacco) is strictly prohibited.
- Follow instruction of law enforcement, as well as each Venue Team Member at all times.
- Certain portions of the Venues can only be accessed by persons with tickets, passes and/or credentials. All guests are expected to present and maintain tickets, passes or credentials for entry and while in the Venues, and other event or parking areas. Guests are required to show tickets when requested by law enforcement or any Venue Team Member, including to verify their seat locations.
- Bicycles must be safely secured or parked only in approved bike valet areas. All unsecured bicycles may be removed.